Frequently Asked Questions
Everything you need to know about our handcrafted glassware and shopping experience.
Are your glass products dishwasher safe?
While many of our modern collections are dishwasher safe on a gentle glass cycle, we recommend hand-washing our hand-blown crystal and gold-rimmed series to maintain their clarity and brilliance over time.
How do you ensure fragile items are not damaged during shipping?
We use specialized, eco-friendly protective packaging designed specifically for high-end glassware. Each item is double-boxed and cushioned to ensure it arrives at your doorstep in perfect condition.
What is your return policy for home decor items?
We offer a 30-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return through our online portal for a full refund.
Do you offer international shipping?
Yes, Hadeland Glassverk ships to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
Are your products handmade in Norway?
Yes, Hadeland Glassverk has a rich heritage of craftsmanship. Many of our signature series are still mouth-blown and hand-finished by skilled artisans at our glassworks in Jevnaker, Norway.